Our repair process

At Animatronic Dr., we bring your beloved animatronics back to life with a clear, step-by-step repair process. From initial contact to final testing, we keep you informed and ensure your animated figures receive the expert care they deserve. Discover how we diagnose, repair, and return your items, ensuring a smooth and transparent experience.

Frequently asked questions about repairs

We understand you have questions about trusting your animatronics to a repair service. Our commitment to quality and integrity means we prioritize clear communication and meticulous attention to detail at every stage of the repair. Read on to find answers to common questions about our repair journey.

What are the main steps in your repair process?
First, you contact us with a description of the problem and, if possible, photos or a short video. Then, we arrange for the animatronic to be dropped off or discuss available pickup options in East Tennessee. After inspecting and diagnosing the item, we explain our findings, the recommended repair, estimated cost, and turnaround time. No work begins without your approval. Once approved, we complete the repair and test all available functions. Finally, we contact you to arrange pickup or return. If an item cannot be repaired or requires unavailable parts, we will discuss all available options.

How do you keep customers informed about repair status?
We communicate with you by phone, text, or email, based on your preference. We reach out after the initial inspection to explain our findings and receive your approval before starting any repairs. We also provide updates if additional problems are discovered, parts are needed, or if the expected completion time changes. Once the repair and testing are complete, we contact you to arrange pickup or return.

What makes your repair service stand out?
We carefully inspect each animatronic, ensuring we don't just fix the obvious problem but identify all underlying issues. We explain our findings and get your approval before starting any repairs. Each item receives personalized attention in our dedicated, well-equipped workspace, with care taken to preserve its original appearance and character. After the repair, we thoroughly test all movements, lights, sounds, and sensors before returning the item to you.

What if my animatronic cannot be repaired?
In cases where an item cannot be repaired or requires unavailable parts, we will explain the situation and discuss all available options with you before proceeding.

Bringing your animatronics back to life

Ready to revive your favorite animated figures? Our team is here to diagnose, repair, and restore them. Experience our professional craftsmanship and dedicated service. We're eager to help you with your repair needs.